Enterprise Platforms & Internal Systems
The Problem as I see it
Most internal systems are built around technical limitations or legacy organizational structures rather than the people using them. This forces users to adapt their workflow to the system, instead of the system supporting the work. The result is almost always the same: avoidable errors, heavy training overhead, and teams that have to develop their own 'workarounds' just to get through the day.
Where I have seen Challenges
Designing for enterprise means navigating a landscape of complex permissions, multi-departmental workflows, and data models that can’t be changed overnight. The real challenge isn't just making it look better—it's creating an experience that feels intuitive and supportive even when the underlying technology is inherently rigid. I solve for:
- Role-Based Clarity: Ensuring different users see exactly what they need without being buried by the rest of the system.
- Operational Efficiency: Mapping the actual habits of teams to reduce clicks and eliminate dead ends.
- Long-Term Scalability: Building patterns that remain organized as the organization’s data and needs grow.
How I Work
I don't start with the assumption that I know a platform better than the developers who built it. I start by listening. I work in lockstep with product and engineering teams to understand the real constraints of the system.
I look for the workflows that aren't documented, specifically the manual workarounds people use just to get their jobs done. By combining that discovery with an understanding of common platform patterns, I help align technical requirements with actual human usability.
Results
• Reduced friction across critical internal workflows
• Improved efficiency and task completion for core user roles
• Clearer systems that require less training and support
• Scalable design patterns that support long-term growth
Selected Work
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Contact
If you're working on something that needs clarity, care, and momentum, let's talk.
Send a message or call:
p: 404 333-4171
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